Emergency Protocols

Emergency Protocols

Safety is CEA CAPA's first priority, and while we cannot guarantee the absolute safety of any individual student, staff, or faculty member, we have implemented risk management processes to help minimize the risks to those participating in a CEA CAPA study program, custom program, or internship. Pro-active risk management at CEA CAPA involves:

• Vetting of all vendors, homestays, and university partners to include reviewing safety records, appropriate insurance coverages, and student policies
• Arrival cards in hard copy and/or electronic formats that provide emergency service information for all program participants
• Trained and experienced staff to support and resolve issues onsite
• 24/7 Emergency Phones to contact with a CEA CAPA Staff member as needed
• Requiring all participants to have a working cell phone while on-site that is not dependent on Wi-Fi and sharing that number with On-site staff and CEA CAPA HQ
• Mandatory Arrival Orientations that review cultural adaptation and norms
• Emergency Contact/Response drills with students, staff & faculty post-arrival

The comprehensive CEA CAPA General Emergency Protocol addresses both singular student incidents and mass incidents, and is complemented by site-specific evacuation plans for students and staff. Onsite Emergency Protocols include all contact information for CEA CAPA staff, local authorities, partner institutions, student contact numbers, security precautions, and specific guidelines for onsite staff on liaison with CEA CAPA Headquarters regarding potential emergency situations.

The CEA CAPA Student Emergency Protocol focuses on the immediate safety of and communication with students and additional follow-up with staff, faculty, and university partners.

CEA CAPA advises students to:

1. Take shelter in place, or find a safe place to stay.
2. Contact your Emergency Contact and family members.
3. Contact CEA CAPA and respond to CEA CAPA communications.
4. Follow the directions of local authorities.

CEA CAPA will post information to our Updates as needed regarding issues that may impact the student experience abroad, including natural disasters or terrorism incidents. CEA CAPA communicates with university partners, who opt-in to receive CEA CAPA messaging, when situations arise abroad which have direct impact on CEA CAPA locations or CEA CAPA program participants. We value our partnerships and are happy to discuss the specific communication needs of your institution, including reporting requirements for health and safety or emergency situations.